REPORT TO THE CITY COUNCIL
FROM: GREGORY A. BARFIELD, M.A., Director
Department of Transportation
BY: LINDA TAYLOR, Administrative Manager
Department of Transportation
SUBJECT
Title
Reject all proposals of a three-year base contract, with options for four one-year extensions, for the purchase of a mobile fare payments and Mobility-as-a-Service (MaaS) platform (Bid File 12401701).
Body
RECOMMENDATION
Staff recommends that Council reject all proposals of a three-year base contract, with options for four one-year extensions, for the purchase of a mobile fare payments and Mobility-as-a-Service (MaaS) platform (Bid File 12401701).
EXECUTIVE SUMMARY
FAX released a Request for Proposals (RFP) on February 16, 2024, seeking proposals from qualified vendors who can successfully implement MaaS and Fare Payment-as-a-Service (FPaaS) solution that would allow transit passengers in Fresno to plan, pay, travel, and communicate as quickly, conveniently, and seamlessly as possible across a variety of transportation modes.
Copies of the specifications were requested and distributed to sixty-three (63) prospective proposers. On April 16, 2024, FAX received twelve (12) proposals which were reviewed and deliberated by the Selection Committee. After making great effort in examining the proposals against the criteria, the Selection Committee determined that deficiencies within the RFP created conditions that prevented the Selection Committee from forming a fair and balanced decision on award. As such, the Selection Committee has recommended that all proposals be rejected.
BACKGROUND
Currently, FAX does not have a mobile fare payment, or a functional white-label transit trip planning app, while there is demand for both. FAX's 2022 Passenger Satisfaction Survey found that almost 80 percent of FAX passengers would use an electronic fare payment system (EFPS) such as mobile ticketing, contactless payment, credit cards, and smart cards, if available. The same survey found...
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