REPORT TO THE CITY COUNCIL
FROM: SANTINO DANISI, City Controller/Finance Director
Finance Department
BY: BRIAN REAMS, Revenue Supervisor
Finance Department - Utility Billing & Collection
SUBJECT
Title
Actions pertaining to a service agreement for electronic bill presentment payment services for utility bill payments:
1. Affirm the City Manager's determination that the provider is uniquely qualified; and
2. Approve a three-year service agreement with First Mobile Trust, LLC dba First Billing Services, in the total amount of $478,800 for bill presentment and payment services to utility customers;
3. Authorize the City Controller or designee(s) to execute the agreement on behalf of the City.
Body
RECOMMENDATION
Staff recommends Council approve a three-year service agreement with First Mobile Trust, LLC dba First Billing Services, for electronic bill presentment and payment services in the amount of $478,800, affirm the City Manager's determination that the provider is uniquely qualified and authorize the Controller or designee to sign the agreement on behalf of the City.
EXECUTIVE SUMMARY
The Finance Department is seeking to enter into agreement with First Billing Services for Electronic Bill Presentment and Payment (EBPP) services for its 140,000 utilities customers. These services enable a wide variety of electronic billing features for customer convenience. First Billing Services has previously provided services for the Utilities Billing and Collections Division (UB&C) and will continue offering these features at the same fee of $13,300/month ($159,600/year) as the previous agreement.
BACKGROUND
Since 2017, First Billing Services has provided a user-friendly platform for city utility customers to have access to online billing features enabling immediate review of bills upon issuance, the ability to set up automatic billing, options for receiving bills via email correspondence and seamless integration for debit or credit card payments. ...
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