REPORT TO THE CITY COUNCIL
FROM: BRYON HORN, Director
Information Services Department
BY: FRANK D. VAWTER, Assistant Director
Information Services Department
SUBJECT
Title
Approve the Cisco FLEX agreement with AMS.Net in the amount of $507,705.60 for four years with annual payments of $126,926.40 for licensing, maintenance, and support of the City's phone system in accordance with purchasing procedures from cooperative agreements as laid out in Administrative Order 3-1 and priced from a cooperative agreement, Merced County FOCUS Agreement 2021092 (FOCUS).
Body
RECOMMENDATION
It is recommended that Council approve the Cisco FLEX agreement with AMS.Net in the amount of $507,705.60 for four years with annual payments of $126,926.40 for licensing, maintenance, and support of the City's phone system. This is a four-year agreement with an annual payment of $126,926.40 based on the competitively bid Merced FOCUS agreement.
EXECUTIVE SUMMARY
The Information Systems Department (ISD) is responsible for maintaining and operating all aspects of the City's phone system, including the functions required for the support of multiple call centers. So that we could achieve a better alignment between the services we provide and the needs of the organization, ISD sought to revise our approach to licensing, maintenance, and support of the phone system. To achieve this ISD entered into an agreement with Cisco to modify the licensing, maintenance, and support model for the phone system. The net result of this change was a move to a licensing approach that was more consistent with our needs for all users and provides additional features from which the City will benefit.
BACKGROUND
In FY21, ISD received additional appropriations intended to fund the migration of our licensing, maintenance, and support services to a more flexible licensing system. This licensing migration included some key features that would improve the utilization of our existing hardware and mee...
Click here for full text